|
|
Customers and you – customer service in the aftermarket
An interactive CD-ROM covering a unit of competency for qualifications within the Automotive Retail, Service and Repair Training Package for the Aftermarket Sector.
This product may not work properly using modern PCs. We are investigating a solution to this difficulty.
Covers:
- Looking after your customers
- Knowing your products
- Communicating in the right way
- Listening
- Questioning
- Answering the phone
- Taking messages
- Filling in forms and records
- Handling difficult situations
This interactive CD -ROM has been developed for AURC270421A - Establish Relations with Customers (Aftermarket) unit of competency.
It is a cartoon based CD program with nine short lessons and related assessment activities. It revolves around the operations of an automotive spare parts business.
The CD contains both text and voice overs for the instructions and tasks.
Progression through the tasks is only possible if the most appropriate responses have been selected. All workers need adequate English language and literacy skills to make a full contribution to their workplace and to access mainstream workplace training
- regardless of birthplace, gender, or cultural, social and educational background. This resource has been developed as a Workplace English Language and Literacy (WELL) project under these guidelines.
This product was developed by Automotive Training Australia in 2001.
|
All prices include GST.
|